MOHAMED's CV
MOHAMED MAGDE OSMAN ARMAN
OPERATIONS & CUSTOMER SERVICE PROFESSIONAL
Profile summary
Operations and customer service professional with 15+ years of experience in transport operations, regulatory compliance, and quality assurance within Dubai. Recognized by the RTA CEO as Best Inspector, with hands-on logistics support for major events including Expo 2020 Dubai and COP28. Committed to maintaining high operational standards, managing team performance, and delivering effective customer service across transport and hospitality sectors.
Career highlights
Government Inspection Award: Recognised by the RTA CEO as Best Inspector in 2025 during quality assurance and field inspection work.
Major Event Logistics Support: Coordinated transport operations and event logistics supporting Expo 2020, COP28, and Dubai World Trade Centre events.
Hotel Property Operations: Managed front desk and reservation activities for a 100 room hotel property including guest complaint handling and team supervision.
Key skills
Professional experience
Reported to executive leadership, overseeing daily transport operations and supervising drivers. Handled driver coordination, regulatory compliance, operational reporting, and customer issue resolution.
- Supervised daily transport activities and coordinated drivers to maintain reliable service delivery.
- Resolved complex customer complaints and service issues to ensure high satisfaction.
- Produced operational reports and maintained compliance standards across workflows.
- Provided app and process support to streamline daily service execution.
Guided inspection protocols and operational compliance procedures, maintaining communication channels with stakeholders and managing violation records across the transit network.
- Recognised by the RTA CEO as Best Inspector in 2025 for exceptional customer service monitoring.
- Conducted field inspections and monitored compliance with operational standards.
Directed transport operations and event logistics across major regional initiatives. Managed daily operational requirements, supported team performance, and resolved customer enquiries and complaints while maintaining documentation.
- Coordinated visitor logistics and customer support for Expo 2020 Dubai and COP28.
- Handled team performance metrics, customer feedback, and documentation for large-scale events.
- Managed customer enquiries and complaints while overseeing support team performance.
- Coordinated transport logistics and service standards across major venues.
- Supervised front-desk and reservation workflows for a 100+ room hotel property.
- Managed guest check-in and check-out procedures while resolving guest complaints.
Guided operational compliance activities across designated sectors, interfacing directly with municipal transport stakeholders and administrative teams to maintain service standards. Maintained detailed violation records and managed systematic field inspections without direct administrative reporting.
- Recognised by the RTA CEO as Best Inspector in 2025 for rigorous compliance monitoring and accurate reporting.
- Communicated directly with internal and external stakeholders to resolve operational violations.
Education
ECONOMICSANDADMINISTRATIVE SCIENCES
Completed
Languages
Arabic · Fluent
English · Fluent